Every feature your business needs.
All included.
The concept of “lines” doesn’t exist here. One number for the whole office or a direct number for every person – your call system, your way. Unless marked otherwise, every feature below is included in your service.
No contracts. Keep your number. 100% U.S.-based support.
A phone system that routes calls your way
Menus for open, closed, lunch and holidays – plus everything in between.
Change any of it yourself in the portal, any time.
Custom call menus & schedules
One menu when you’re open, another after hours, and special greetings for holidays – recorded over the phone, uploaded, or professionally produced with Captive Audience*.
Ring groups & find-me / follow-me
Ring the whole team at once or in order — and give each person their own path: desk first, then mobile, then voicemail.
Call parking & busy lights
Park a call and pick it up from any phone. Speed-dial buttons show who’s on the line – even across offices – with one-touch intercom.
Barge & whisper
Listen in on a live call and coach your employee without the caller hearing a thing. Perfect for training.
Virtual conference rooms
Go beyond 3-way calling with dedicated conference rooms – and see who attended in your call reports.
Music on hold, your way
Upload any audio and we automatically level and convert it for the phone system – or use it as ring-back audio too.
THE NERDPHONE PORTAL
Run your whole phone system from one website
No support ticket needed. Sign in and manage users and phones, redraw your call routing and business hours, listen to voicemails with written transcriptions, play back call recordings, text your customers, check your bill, and download the softphone apps – all in one place.
- Manage your users & phones yourself
- Voicemail with transcriptions – read it, don’t just listen
- Shared company contact directory with click-to-call
- View your bills and pay online, right from the portal
Business texting, done right
Turn your business number into a texting number‡ – and manage every conversation from the portal, the desktop app, or your phone.
A real team inbox
Shared conversations per number in the portal, with picture messaging† (+$5/number/mo) and per-user permissions.
Text signatures
Personal and company-wide signatures appended automatically to outgoing texts.
AgencyZoom texting
Texting integration with AgencyZoom – text your customers from the tools your agency already uses.
Carrier registration, handled
We take care of the carriers’ business-texting registration for you, so your messages actually deliver.
BUILT FOR INSURANCE AGENCIES
Your calls, inside your agency tools
AgencyZoom
Calls appear in AgencyZoom as they happen – real-time call logging, daily call summaries, and AgencyZoom texting.
Farmers® Service Assist
One-touch routing to Farmers service & claims lines, with screen-pop caller matching so your team knows who’s calling before they answer.
Agency Coach AI
Connect your phone system to Agency Coach for AIpowered call review and coaching for your team.
Your office number, everywhere you work
Desk phones, plug & play
Phones arrive pre-configured – plug them in and they just work. Custom wallpaper included.
Mobile apps
Call and text† from your work number on iPhone or Android – your personal cell number stays private.
Desktop apps
Windows & Mac apps for calling and texting† (+ $2/app/mo) – downloaded straight from your portal dashboard.
Chrome click-to-dial
See a number on any website, click it, and your desk phone starts dialing.
Plus: electronic fax (+ $14.99/mo or less depending on seats) – view & send faxes from the fax portal or your email, anywhere you have internet.
Know every call
Missed-call reports by hour and day. Usage summaries by user, exportable to PDF. Daily and weekly call summary emails delivered automatically. And every call, searchable in the portal the moment it ends.
Record every call
Record everything automatically (+ $5/user/mo) or on demand with a key code at no cost. Recordings play back right from your call logs in the portal – with access controls for who can listen. Voicemails include written transcriptions.
Award-winning support
100% U.S.-based, friendly, personable, and accessible staff ready, willing, and able to help with all your NerdPhone needs.
No contracts!
Hire someone? Add a phone the same day – no paperwork. Someone leaves? Disable their phone and stop paying for that user. It’s that simple.
See it for yourself
Call 303.395.3000 or email support@nerdphone.net for a walkthrough of any feature on this page.
*Ask us about a FREE auto-attendant/menu production and/or a FREE on-hold production. Captive Audience is a highly recommended partner.
†Text messages on the mobile and desktop apps; picture messages are sent and received in the portal.
‡Subject to change due to regulations and requirements for texting with a business number – registration handled by NerdPhone.