AGENT VOICEMAIL SCRIPT

"This sample voicemail script is an example of a professional voicemail message that meets minimum brand and customer-service standards. As an independent contractor, you are free to use another professional voicemail message of your choosing, including a voicemail message noting that insurance coverage may not be bound, altered, or cancelled through a voicemail message. As the E&O carrier noted, including such a message is a good business practice, and we encourage you to do so."

     -- Farmer's Corporate

NerdPhone Notes - Anywhere the script says you can call a number for assistance can be replaced with simple "press 1 for assistance with your policy."

Sample Script:

"Thank you for calling Farmers Insurance (and Financial Services, if applicable), the_______________ (agent name) agency. We’re sorry we are not available at this time. If you need immediate assistance regarding your insurance policy or help reporting a claim, please call 1-800-FARMERS. You may also file a claim online at Farmers.com. For all other matters, please leave your name, telephone number and a brief message and we will get back to you as soon as possible. Please note that coverage may not be bound, altered, or cancelled through a voicemail message. Thank you and have a great day!"